Terms and Conditions

Devine Cosmetics Training Academy strive to give exceptional training and offer post support on all our courses. We go above and beyond to give you nothing but the best and give you the confidence to walk away and start your career.”
Leanne Power – Director and Founder of Devine Cosmetics Training Academy LTD

To submit a booking request via website, you must complete the booking form stating course & date and pay the amount specified. You, the learner, must ensure that all information provided in the booking form is complete and accurate. If we accept your booking request and deposit, we will e-mail (or otherwise issue) an Confirmation to you, stating and confirming the date, the balance is due. Any outstanding balance must be paid by the due date specified in the Confirmation email, normally 14 days prior to the course date.

You must check the details on the Confirmation email when you receive it. If there are any errors, or if you haven’t received a Confirmation email from us within 7 days of making your booking request, then please contact us immediately at sales@devinecosmeticstrainingacademy.co.uk

We reserve the right, in our sole and absolute discretion and without the need to give reason, to refuse to accept a booking request. In such circumstances, no contract will arise and we will return any payment accompanying your booking request.

By submitting a booking request, you agree to be bound by the Terms and Conditions.

A course under £500 must pay a £50 deposit. These fee’s are non-refundable and non-transferable. Courses £500 and over will require a minimum of £250 deposit to secure a place, the amount will be stated on the website prior to booking. Remainder of the balance must be made in full no later than 14 days prior to the course start date.

The balance of the course fee, if any, must be paid by the date specified in the Confirmation email, usually 14 days prior to your course date.
If you do not pay any balance in full by the due date, your booking will be deemed cancelled and you will forfeit your deposit
If you leave (or miss) a course prior to its completion, you will forfeit all sums paid to us.

If booking any course within 14 days of the course start date, full payment of the course cost is required to secure a place and it is the responsibility of the learner to notify the academy of this booking via text message to 07799 920203.
Please note that your kit may not be able to be given to you on the day of the course if booking within five days of the course start date, but will be sent out to learners as soon as possible after the course, usually within 14 working days. (This will not affect your training whilst on the course.)

All VTCT qualifications have to be paid in full before being registered on the course.

Devine Cosmetics Training Academy is not responsible for any travel or accommodation expenses that learners may incur due to attending or a cancellation of a course.
The academy will not offer any refund for cancellations outside our control, including adverse weather conditions, flooding or such like – the next available date will be offered.

A minimum of two learners is required to run a course, unless one to one tuition is being offered, or at the Directors discretion.

The number of hours stated for how long the course will take to complete is a guideline only. The actual time a course will end will depend on class size and speed that learning takes place.

Devine Cosmetics Training Academy course notes and training cannot be relied upon for legal interpretation. The Academy accepts no responsibility for the actions of clients, or those of other people reading the course notes, or responsibility for any loss incurred through use of relying on the course content.

Devine Cosmetics Training Academy reserves the rights on its design, text, images and materials used, including its website. Use is not permitted and must not be copied in any way.

Devine Cosmetics Training Academy reserves the right to alter: course dates, venues, course content, materials, tutors and course requirements at any time without liability and with only a minimum of 24 hours prior notice. In the event of a cancellation where alternatives cannot be provided, in respect of that course, a full refund will be offered.

Devine Cosmetics Training Academy will always aim to provide all kits for learners on the day of the course but, if in unforeseeable circumstances that this may not be able to happen, the academy cannot be held responsible. In such circumstances, we will aim to have any missing items sent out to students as soon as possible after the course. Please allow up to 14 working days to receive your missing items.

If a learner does not meet the required standards to successfully complete the criteria, they shall be invited back to join the next class of the same subject free of charge, on the first occasion only.

Case studies must be completed within specified times given on the course or stated in the course book, otherwise you will not receive your full certification and re admission and cost of the course will be required. We aim to have case studies marked with feedback within 21 days.

Paying for and/or attending a course fully does not guarantee a qualification, award, diploma or certificate of achievement. Certificates of achievement are gained by the successful fulfilment of the criteria set out by the various awarding bodies. The decision of the Managing Director is final in all cases.

It is the responsibility of the learner (or their model if required) to be patch/skin tested before the relevant course date (minimum 24 hours).

Learners may be required to pair up and work on each other. All learners are responsible for their own clients/models including their patch test, only for when Devine Cosmetics Training Academy requests to do so and learners will be notified of this when booking. You may also be required to work on a prosthetic limbs certain courses, due to Health and Safety reasons.

Classes will commence promptly at the published times irrespective of whether all students are present. Classes will not be delayed waiting for latecomers and Lecturers are not responsible for repeating work missed.  We will always aim to start our courses at the given times, but in the event of an emergency or unforeseen circumstances courses could be slightly delayed.

Learners must comply with all reasonable instructions from our course leaders and their assistants in relation to its use.

Learners are requested not to wear: nail enhancements, jewellery, open toe shoes and to have a smart and professional appearance (tunic/trousers) during any course. Please dress smart and comfortable for all courses. If attending a spray tanning course please wear loose clothing.

Mobile phones must be switched on silent throughout the duration of the course. Unless discussed and confirmed prior by the course tutor. If taking an exam, mobile phones must be turned off and not be present in the examination room.

All Learners will be required to participate practically whilst on the course, to obtain certification.

All learners (depending on course) may be required to complete before and after studies to obtain a completion certification.

Learners that act inappropriately and bring dishonour to the academy will be dismissed with immediate effect and will lose any monies paid and their rights to complete the course and achieve certification. The academy does not except any kind of abusive behaviour from its learners, whether this be verbal, physical or written. We always follow a professional method of communication regardless of the matter and we would like this to be reciprocated.

If for any reason this isn’t followed you will be dismissed immediately from your qualification as this will not be tolerated.

Failure to comply with Devine Cosmetics Training Academy Terms & Conditions will incur the disciplinary procedure which may result in withdrawal from any courses with no refund or exchange options.

The learner is required to obtain insurance against medical and personal accident risks. This must be for the procedures commenced and be valid for the industry and area you are working in. We also recommend insurance that covers the loss of, damage to or theft of personal belongings.

It is your sole responsibility to ensure that the insurance cover you purchase is adequate and sufficient to meet your requirements and you may be required to purchase insurance before a course, this can be confirmed at the time of booking if needed. It is also your sole responsibility to disclose any material facts such as pre-existing medical conditions to your insurers.

Devine Cosmetics Training Academy does not offer its courses to learners under the age of 16 years.

You are responsible for bringing the appropriate clothing and equipment to a course, guidance of which will be sent to you after your booking has been confirmed.

Any information provided by us on such matters as clothing, baggage and special equipment is given in good faith but without responsibility on the part of Devine Cosmetics Training Academy.

All electrical equipment has a 12 month guarantee from the date purchased.

All personal equipment is left at your own risk. We will not be responsible whatsoever for any loss or damage to your personal possessions.

We reserve the right to charge you for the cost of replacement or repair of items of property or equipment lost or damaged by you during a course.  If any property or equipment is damaged by you during a course, we also reserve the right to charge you for the cost of reinstating the property or equipment to the condition it was in before you damaged it.

Devine Cosmetics Training Academy will respect your privacy always. We will not sell or make available, in any way, your personal information except where you have specifically asked us to. All student information is kept strictly confidential.

CANCELLATION OF COURSES

We are unable to offer refunds if you want to cancel your training course.

Please note that course payments are non-transferable and non-refundable. If you are unable to attend the course, this will result in the loss of the full payment made.

If you have a Complaint
If you have a complaint during your course you must bring it to the attention of your course tutor at the earliest appropriate opportunity in order that remedial action may, if appropriate, be taken. You expressly acknowledge that it is unreasonable to take no action during the course but to complain later. Any outstanding complaint not resolved during the course must be notified to us in writing within 30 days of the scheduled end of the course. We have a strict complaints policy in which all staff adhere too.

Sub-contractors

Devine Cosmetics Training Academy is not responsible or to be held accountable for any complaints, problems or concerns with third parties / sub-contractors who deliver courses through our academy. Any courses that are associated and accredited through third parties / sub-contractors will require you to take up any actions personally with them.

All VTCT Courses have a strict policy that all learners must adhere too. All courses must be paid in full prior to starting the course and bookings are non refundable or transferable.

All coursework has criteria and deadlines which need to be met or this can delay or prevent you being qualified in your certification. Exams and assignments are to be completed within the given course timeframe or this can lead to disqualification.

Identification must be brought to all exams. No electronic devices such as mobile phones, smart watches etc are to be in the examination room. You will be notified within 3 working days of your exam results.

On certain courses, students will need to resit any exams they have failed to pass. On the 3rd attempt, exams are charged at £50 per resit.

 

Privacy Notice

Devine Cosmetics Training Academy is a trading name of Devine Cosmetics Training Academy Limited registered under company number 11324400. We provide high quality beauty and cosmetic treatments, complementary therapies and training courses. Our privacy notice is a document that publishes the way we as a business gathers, holds, communicates, and manages your information. It fulfils a legal requirement to protect your ‘right to privacy’ and our responsibilities as a business.

You have the right to be informed about the collection and use of your personal information. This is a key requirement of the data protection regulations and this privacy notice aims to provide you with the information relating to: (a) how we lawfully use your information; (b) the purpose for which; and (c) the manner in which your information is controlled and remains secure giving you an opportunity to review and object to how your information is being processed.

Devine Cosmetics Training Academy is the controller for the personal information we process, unless otherwise stated. Should you have any questions relating to the use of your information please contact Leanne Power, the data protection officer. There are many ways you can do this, including by phone, email and post. All our contact details can be found at the end of this privacy notice.

Devine Cosmetics Training Academy wishes to remain open about the information we’re collecting about you, why it’s needed, how it’s being processed and who has access to it. This notice provides you with all the information necessary to ensure you retain the confidence that your personal information is protected from misuse and is being used and treated as you would expect.

This notice will cover the following:

  • Information relating to Devine Cosmetics Training Academy, including how to contact us
  • Our commitment to you
  • The information we hold about you
  • How we collect your information
  • Who/why we sometimes share your information
  • How we use your information
  • How we protect your information
  • How long we keep your information
  • Your ‘right to privacy

Our Commitment to You

Devine Cosmetics Training Academy commits to:

  • value the personal information entrusted to us and make sure we respect that trust
  • follow all laws and regulations when it comes to handling personal information, and adopt good practice standards
  • consider and address the privacy risks first when we are planning to use or hold personal information in new ways, such as when introducing new systems
  • be open with individuals about how we use their information and whom we share it with
  • make it easy for individuals to access and correct their personal information
  • keep personal information to the minimum necessary and delete it when we no longer need it
  • have effective safeguards in place to make sure personal information is kept securely and does not fall into the wrong hands
  • ensure staff who handle personal information, treat it as a disciplinary matter if they misuse or don’t look after personal information properly
  • put appropriate financial, technical and protective measures in place when looking after personal information to make sure we can live up to our promises
  • regularly check that we are living up to our promises and report on how we are doing

 

The information we hold about you

Personal information is any information that relates to, or can be related back to you.  This can include your name, contact details or any other information we gather as part of our relationship with you.

The information we hold can be categorised into several key groups, known as ‘information categories’. These categories cover all the information requirements needed to provide you with the various products and services offered by Devine Cosmetics Training Academy, many of which may be applicable to you based on the contractual relationship you have with us.

These categories are:

Who you are: such as name, age and identification

Where you are: such as your home, work or email addresses together with telephone contact numbers

How you pay: such as your payment history (no bank or payment details are retained)

What you have: such as the products and services you have or had with us and your written consent to undertaking any treatment and your agreement to using any images obtained during or after treatment for use on our own website and social media platforms (including Facebook, Instagram and Twitter)

What qualifications you hold including certificates, if applicable

What we require: such as health and allergy matters. The collection and use of this information is subject to stricter controls and its use remains limited.

 

On occasions, we may require information outside of the categories listed above. This information may relate to things such as, dietary requirements [if we are arranging catering for you]. Information requested of this nature will often require your consent; as such you will be notified of this at the relevant time before its collection or use.

How we collect your information

The majority of personal information we process is provided directly by you, for one of the processing activities we have listed in the ‘how we use your information section’.

In addition to this, there are also multiple other collection methods used by Devine Cosmetics Training Academy, which vary dependant on the types of services or information categories in question. These methods are:

Direct collection: As we mentioned earlier, this method of collection applies when you provide Devine Cosmetics Training Academy with the information directly. This can be either; over the phone, in person, via our website, during an event, on a form/questionnaire or simply through postal or email communication responses.
Technical collection: Devine Cosmetics Training Academy may collect information based on your access/booking platforms such as our client portal and website. Additional information, such as; usernames and passwords and booking preferences may be captured – these are based solely on the types of products/services or interactions we have with you so may not always be relevant and as such will not be captured.
Legal collection: This method relates to information collected to satisfy any legal, insurance or regulatory requirements.

How we use your information

General

Devine Cosmetics Training Academy will only process (i.e. use) your information where we have a legal or regulatory and proportionate basis to do so, in accordance with our ‘commitments to you’ and our legal requirements.

The legal basis for ‘use’ will form at least one of the following categories:

Your consent: This basis is used when we have provided you a choice on how your data is used and you agree [consent] that Devine Cosmetics Training Academy can use your data as we have described for that specific purpose.

Your contract with us: This basis is used when we need your information to deliver the terms of our contract with you. Whilst your ‘right to privacy’ remains, information used for this purpose cannot be restricted or removed without possibly disrupting the contracted services you have with us. The impact of which may result in the failure to provide the agreed services or the subsequent cancellation of the contracted services.

Our ‘legal’ obligation: This basis is used when Devine Cosmetics Training Academy must comply with a legal or regulatory obligation.

Our ‘legitimate interests’: This basis is used when Devine Cosmetics Training Academy feel it is within our own interests to use your information, in a lawful capacity by taking both your ‘right to privacy’ and the needs of the business (to deliver its services to you); into consideration.

Devine Cosmetics Training Academy will never use your information when our own interests supersede your overall right to privacy or the legal basis for which we can process your information. If you have any concerns relating to how your information is used, please contact the data protection officer immediately.

Direct marketing

Devine Cosmetics Training Academy will never send ‘direct marketing’ communications to you unless you subscribe. You will be provided with details of your options either: (a) when you join Devine Cosmetics Training Academy as a client; (b) if you attend an event in which you agree to receive promotional materials.

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To unsubscribe from direct marketing communications, please contact Devine Cosmetics Training Academy data protection officer. See ‘contact us’ for further details

If you accept and subscribe to direct marketing communications, the mailings sent to you will be designed/created by Devine Cosmetics Training Academy

Devine Cosmetics Training Academy, does not share, allow access to, or sell your information to third parties for additional marketing purposes, unless express consent is obtained from you and we are transparent and details contained in our communications on the matter.

How we protect your information

We apply the highest standards of security when it comes to hosting and protecting information.

We have policies and technical measures in place to protect your personal data against unauthorised access, accidental loss, improper use and disclosure. All of our employees and any third parties we engage to process your personal information are obliged to respect the confidentiality of your information and thorough due-diligence checks are carried out.

We do not sell, rent, distribute or otherwise make personal information commercially available to any third party, except as described in this policy or with your prior permission.

How long we keep your information

We will only use/store your information for as long as we are permitted to do so. Often this is based on the purpose upon which we collected the information in the first instance. However, there are a few exceptions in which it may be kept for longer. These are; (a) where legal or regulatory obligations require us to keep the information for longer or for a specified period, or: (b) until the expiry of any limitation period in relation to potential insurance claims us or: (c) until the expiry of any limitation period in relation to potential claims made by us.

Devine Cosmetics Training Academy has a retention policy which ensures data is kept only for as long as it is needed and to satisfy any/all statutory or other legal obligations regarding the retention of such records. This information can be requested upon request.

We will only retain your personal information for as long as is necessary to fulfil the purposes we collected it for. This includes for example the purposes of satisfying any legal, regulatory, accountancy or reporting requirements as part of a contract.
To determine the appropriate retention period, Devine Cosmetics Training Academy will consider: (a) the amount; (b) its nature; (c) its sensitivity; (d) the potential risk of harm from unauthorised use or disclosure; (e) the purposes for which it’s processed; (f) whether we can achieve those purposes through other means, and (e) the applicable regulatory or legal requirements..

Your ‘right to privacy’

Devine Cosmetics Training Academy respects your right to privacy and will act in accordance with the latest privacy laws and security frameworks to ensure we meet our underlying commitment to you, as set out by this notice.

Further information relating to your rights can be found on the Information Commissioners Office website. www.ico.org.uk

 

In summary, you have the:

  • right to know how your Information is processed by Devine Cosmetics Training Academy
  • right to obtain copies of the information Devine Cosmetics Training Academy holds, including how it’s processed and by whom
  • right to correct any mistakes made to your information
  • right to request that your information is deleted (in certain circumstances)
  • right to object if you feel your information is not being processed securely or lawfully
  • right to restrict the use of your information in specific areas, such as ‘marketing’ communications
    right to know how decisions, which are automated, are madePlease contact our data protection office immediately should you wish to exert any of these rights. No fees are due to exercise these rights, unless they are deemed to be excessive, spurious or repetitive – in any case we will contact you directly to discuss the matter further. 

Contacting Devine Cosmetics Training Academy

General

Devine Cosmetics Training Academy’s data protection officer is Leanne Power.

If you’d like further information relating to this privacy notice or wish to: (a) log a complaint: (b) report an incident: or (c) request the information that we hold about you; or any other data protection related query – please contact our data protection office via post or by email.

FAO: Leanne Power [Data Protection Officer]
Devine Cosmetics Training Academy, Optimum House, Hale Road, Widnes WA8 8PX

Email: Leanne@devinecosmeticstrainingacademy.co.uk

It is important that the information we hold about you remains accurate at all times. Please keep us informed should any of your details change using the contacts above.

For general enquiries, please allow up to seven working days for a response.

You always have the option to raise your concerns directly with the Information Commissioners Office, whether you’ve raised the matter with Devine Cosmetics Training Academy already or not. This is your right.

Information requests [subject access request]

You have the right to access/request the information that Devine Cosmetics Training Academy holds about you. This is often referred to as subject access. You can make a subject access request in person, verbally or in writing. Subject access requests help you to understand how and why we are using your data, and to check that it’s being handled lawfully and is acceptable to you.

Devine Cosmetics Training Academy have one month to respond/fulfil your request, there is no fee for this service.

Information requests will be responded to within the regulatory guidelines, unless the complexity or volume of information requested impacts upon these timescales.  In such cases, we will notify you directly to discuss completion dates.

Incidents or complaints

Incidents and/or complaints relating to Devine Cosmetics Training Academy use or controls around your personal information are taken very seriously and we encourage you to bring any instances to our attention which you feel is unfair, misleading or inappropriate.

An incident can be anything from: (a) failure to notify you of an activity in which your data is being used; (b) the loss of personal information relating to you; (c) the vulnerability or potential misuse of personal information relating to you; (d) unlawful access or damage to your personal information.

Our data protection officer has the responsibility to coordinate any/all responses relating to an incident or complaint and will ensure that each matter is brought to its sensible conclusion within the expected timeframes and in accordance with the directions set out from within this policy.

Devine Cosmetics Training Academy is required by law to inform the Information Commissioners Office when an incident or complaint causes significant damage(s), upset or discomfort to you. The data protection officers’ duty is to ensure any/all notifications of this nature are carried out within 72 hours of being made aware of the incident or complaint.

On occasions, we may need to request further information from you in order to: (a) confirm your identity; (b) exercise your rights; or (c) to ensure we possess the necessary information to investigate the matter in hand. Any/all information we capture at this stage will be treated in the same manner as set out from within this privacy notice.

Notifications to the ICO or other interested parties (in the matter above), may require the further use (communication) of your personal information. In any case, this information will be used only for the purposes of the notification in question and will not be processed by any other means. Anonymisation will be used when possibly and/or when it is deemed suitable.

To ensure Devine Cosmetics Training Academy prevents repeated incidents involving personal information, extracts from incidents or complaints raised will be used as case studies to strengthen corrective actions and build stronger privacy practices across the firm.  These case studies contain no personal information and any/all references to individuals will be removed. Phrases such as ‘customer’, ‘client’ or ‘employee’ will be used as substitute.